Shipping policy
TrueValley49 is committed to providing a convenient and straightforward delivery experience.
Free Worldwide Shipping
We provide free standard worldwide shipping on eligible orders.
No standard shipping fee is charged for qualifying purchases.
Estimated Delivery
Our estimated delivery timeframe is:
7–10 days
Delivery times are estimates rather than guaranteed arrival dates.
Order Processing
Before shipment, an order may undergo:
Payment verification
Inventory confirmation
Order preparation
Quality checks
Packaging
Carrier handoff
Processing requirements may vary depending on the order.
Tracking Information
Where tracking services are available, tracking details may be provided after shipment.
Please allow time for the carrier's tracking system to register the first update.
International Orders
We offer worldwide shipping to destinations where delivery is legally and operationally available.
International shipments may be subject to customs inspections, import requirements, taxes, duties, or other government charges imposed by the destination jurisdiction.
Unless otherwise stated during checkout, applicable customs duties or import charges may remain the customer's responsibility.
Delivery Delays
Occasional delays may occur because of circumstances outside our reasonable control, including:
Severe weather
Carrier disruptions
Customs processing
Transportation interruptions
Public holidays
High-volume shopping periods
Regional restrictions
Incorrect delivery information
If your shipment appears significantly delayed, contact our customer support team.
Shipping Address
Customers are responsible for providing complete and accurate delivery information.
Before submitting your order, verify your:
Full name
Street address
Apartment or unit number
City
State or province
Postal code
Country
Contact information
Address Changes
If you notice an error in your shipping address after ordering, contact us immediately.
We will make reasonable efforts to update the information before fulfillment, but address changes cannot be guaranteed after an order has entered processing or shipment.
Multiple Packages
Items within the same order may occasionally ship separately.
Separate shipments may have different tracking numbers or delivery dates.
Missing Packages
If tracking indicates that your package has been delivered but you cannot locate it, first check the delivery area and, where appropriate, contact household members, neighbors, building staff, or the carrier.
If you still need assistance, contact us.
Shipping Support
Email: support@TrueValley49.site
Phone: 530-577-5005
Please include your order number.