Shipping policy

At TrueValley49, we want ordering comfortable pet essentials to be straightforward wherever you live.

Free Worldwide Shipping

We offer free standard shipping worldwide to destinations supported by our store and shipping network.

No standard shipping charge will be added to qualifying orders.

Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 business days

This estimate generally applies after the order has been processed and dispatched.

Please note that business days typically exclude weekends and applicable public holidays.

Order Processing

Orders may require processing before shipment.

During periods of unusually high demand, holidays, product launches, or other exceptional circumstances, processing may take longer than usual.

Tracking

When tracking is available, tracking details may be sent to the email address associated with your order after shipment.

Tracking information can sometimes require additional time to update after a carrier receives a package.

International Orders

International shipments may be subject to local customs procedures, import requirements, taxes, duties, or other government-imposed charges depending on the destination.

Unless otherwise stated at checkout or required by law, customers are responsible for understanding any applicable local import requirements.

Delivery Delays

Although our typical estimated delivery timeframe is 7–10 business days, delays can occasionally occur due to circumstances outside our reasonable control, including:

Customs inspections.
Severe weather.
Carrier disruptions.
Public holidays.
Transportation delays.
Incorrect or incomplete addresses.
Unforeseen logistical events.

If your shipment appears significantly delayed, please contact our customer support team.

Incorrect Shipping Addresses

Customers are responsible for reviewing shipping information before completing an order.

If you discover an address error, contact us immediately.

We will attempt to update the information if the order has not yet been processed, but address changes cannot be guaranteed after fulfillment begins.

Lost or Damaged Shipments

If your package appears lost or arrives damaged, please contact us with your order details.

We will review the circumstances and work toward an appropriate resolution.

Contact

For shipping assistance:

Email: bernayilyana4370@hotmail.com
Phone: 530-577-5005