Refund policy
At TrueValley49, customer satisfaction is important to us. We want you to feel confident when purchasing pet products from our store. This Return & Refund Policy explains the conditions and procedures applicable to eligible returns, refunds, damaged products, incorrect items, and order-related concerns.
30-Day Return Policy
We offer eligible customers a 30-day return period.
The 30-day period begins on the date your order is delivered according to the applicable delivery information.
To request a return, please contact us within this period at:
bernayilyana4370@hotmail.com
Please provide your order number, the item you would like to return, and the reason for your request.
Return Eligibility
Unless otherwise stated, an item should generally be:
Returned within the applicable 30-day period.
In substantially the same condition in which it was received.
Clean and free from avoidable damage.
Accompanied by relevant packaging or accessories where reasonably possible.
Supported by proof of purchase or an identifiable TrueValley49 order.
Because many of our products are intended for pets, we may be unable to accept merchandise that has been excessively used, heavily soiled, intentionally damaged, or altered after delivery, except where required by applicable consumer law.
Free Returns
TrueValley49 offers free returns for eligible purchases within 30 days.
Please contact us before returning an item. Our customer support team will provide instructions regarding the appropriate return process.
Items returned without contacting us first may experience processing delays.
Damaged, Defective or Incorrect Products
Please inspect your order after delivery.
If you receive an item that appears damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible.
Include:
Your order number.
A description of the problem.
Clear photographs where appropriate.
Any other relevant information requested by our support team.
After reviewing the issue, we may offer an appropriate solution such as a replacement, refund, or another remedy consistent with applicable law.
Refunds
Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.
Approved refunds are generally issued to the original payment method used for the purchase.
After a refund is processed by us, additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.
Order Cancellations
If you wish to cancel an order, contact us as quickly as possible.
We will attempt to accommodate cancellation requests when an order has not yet entered fulfillment or shipment. However, we cannot guarantee cancellation once processing has begun.
If an order can no longer be canceled, you may request an eligible return after receiving it.
Exchanges
If you need a different product, size, style, or variation, please contact our customer service team.
Depending on availability and circumstances, we may recommend returning the original product and placing a new order.
Consumer Rights
Nothing in this policy is intended to exclude or limit rights that cannot legally be excluded under applicable consumer protection laws.
For assistance:
Email: bernayilyana4370@hotmail.com
Phone: 530-577-5005