Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@TrueValley49.site. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@TrueValley49.site.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@TrueValley49.site.
At TrueValley49, customer satisfaction is important to us. This Return & Refund Policy explains our procedures for returns, refunds, damaged merchandise, defective products, incorrect orders, and cancellations.
30-Day Free Return Policy
Eligible purchases may be returned within 30 calendar days from the date of delivery.
For approved standard returns, TrueValley49 provides free return shipping when the return is completed according to the instructions provided by our customer support team.
Return Eligibility
For voluntary returns, merchandise should generally be returned in substantially the same condition in which it was received.
Where applicable, the return should include:
The original product
Included shelves or baskets
Hooks and accessories
Mounting components
Instructions
Original packaging
Products that have been intentionally damaged, materially modified, excessively used, or returned incomplete may not qualify for a voluntary refund, except where otherwise required by applicable law.
Adhesive & Suction Products
Because our collection includes adhesive and suction-mounted storage products, customers should carefully review installation instructions before use.
Where reasonably possible, we recommend checking dimensions, installation requirements, and surface compatibility before permanently applying adhesive components.
A voluntary return may be affected if adhesive components have been permanently installed, damaged, altered, or rendered unusable after installation.
This does not limit your rights if a product was defective, damaged on arrival, incorrectly supplied, or otherwise covered by applicable consumer protection laws.
How to Request a Return
Before sending merchandise back, contact our customer support team:
Email: support@TrueValley49.site
Phone: 530-577-5005
Please provide your:
Full name
Order number
Product name
Reason for return
For damaged, defective, or incorrect merchandise, photographs may be requested to help us review the issue.
Once your request is reviewed, we will provide the applicable return instructions.
Do not send merchandise directly to our listed business address unless our customer support team specifically instructs you to do so.
Damaged Products
Please inspect your order after delivery.
If merchandise arrives materially damaged, contact us promptly with your order information and clear photographs of the product and, where relevant, its packaging.
Defective Products
If you believe a product has a material manufacturing defect, please contact us with a description and supporting photographs where appropriate.
Depending on the circumstances and applicable law, an appropriate remedy may include a replacement, refund, or another suitable resolution.
Incorrect Products
If you receive a materially different item from the product ordered, contact us before returning or extensively using it.
We will review the order and provide appropriate assistance.
Refund Processing
Once an eligible returned product has been received and reviewed, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method.
Banks, credit card issuers, and payment providers may require additional processing time before refunded funds appear in your account.
Exchanges
Where inventory permits, exchanges may be available.
Please contact customer support before returning your original product to discuss available options.
Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
We will make reasonable efforts to process cancellation requests before fulfillment begins.
Once an order has entered processing or shipment, cancellation may no longer be possible. Eligible merchandise may instead be returned after delivery according to this policy.
Consumer Rights
Nothing in this policy is intended to exclude or restrict statutory consumer rights that cannot legally be waived.